Returns

Buy with confidence. If you change your mind about your purchase you can return your order to us (within 14 days) for a full refund.

Unfortunately we can’t refund the cost of personalized items unless they are found to be substandard.

Returns should be made to:

quaichshop
17c Seton Place
Edinburgh
EH9 2JT
Scotland, UK

(See also our Contact Us page)